Technical Support Specialist

About Us:

Gaviti is a fast-growing, funded start-up based in Tel Aviv that enables SMEs to get more of their invoices paid faster. We help businesses improve cash flow with our smart platform for receivable collections process management. In the last year alone, we've managed over $3B in collections!

The Position:

Gaviti is looking for a Technical Customer Support Specialist to join our Customer Experience team. As the first point of contact for customers' questions, this role is responsible for providing customer service through technical support and client follow-up, ensuring high customer satisfaction and efficient usage of our solution. This position requires combining technical skills with great communication abilities, involving diving into details, reading logs, and having a passion for solving problems and identifying bugs.

What Will You Do?:

• Answer customer tickets regarding onboarding, data connection issues, fixing broken connections to FTP, etc.
• Respond to questions regarding the usage of our product.
• Understand client problems and open tickets to the development team if needed.
• You will need to understand what data we should request from the client or what are necessary checks need to be performed.

Requirements:

• Native English or mother tongue level.
• Working days: Monday - Friday (US hours).
• 1 year of prior experience as a support or customer-facing role in a technical SaaS product.
• Understanding of the Internet, API, documentation, HTTPS, and how to integrate between different 3rd parties.
• Understanding of principles of RESTful API, HTTP methods.
• Ability to work with different integration and APIs.
• Technical curiosity, acumen, and aptitude to quickly understand product capabilities, technology, technical issues, and customer needs.

Advantage:

• Experience working with HubSpot, Intercom, and Monday.com or any Web-based technology.