Customer Care Representative

Customer Care Representative:

As a Customer Care Expert, you will be an integral part of Mishloha relationship with our customers. You will serve as a subject matter expert and should have a technical savvy and true understanding of the Mishloha products.

Responsibilities:

• Management of customer files.
• Work with customers to determine their needs help them reach their business goals and enhance their online presence.
• Manage email, phone, chat, and/or other communication channels as a primary contact for Mishloha customers.
• Introduce Mishloha customers to our different tools, services, and products they can benefit from, and help onboard them where appropriate.
• Be an advocate for our technical products and services, being able to explain their functionality and value
• Work with other departments and product teams, and advocate our users’ needs to impact product roadmaps.
• Regularly work with restaurateurs and chain owners.
• A pleasant and young work environment.

Requirements:

• Helpful, courteous, and able to work in a team.
• Ability to meet goals and high motivation.
• Experience in administrative work and/or customer service.
• Mastery of Office software and the ability to work with several systems at the same time.