Product Manager, Digital Products

Planned Parenthood is the nation’s leading provider and advocate of high-quality, affordable sexual and reproductive health care for all people, as well as the nation’s largest provider of sex education. With more than 600 health centers across the country, Planned Parenthood organizations serve all patients with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions. We do all this because we care passionately about helping people lead healthier lives.

Planned Parenthood Federation of America (PPFA) is a 501(c)(3) charitable organization that supports the independently incorporated Planned Parenthood affiliates operating health centers across the U.S. Planned Parenthood Action Fund is an independent, nonpartisan, not-for-profit membership organization formed as the advocacy and political arm of Planned Parenthood Federation of America. The Action Fund engages in educational, advocacy, and electoral activity, including grassroots organizing, legislative advocacy, and voter education.

Planned Parenthood Federation of America (PPFA) and Planned Parenthood Action Fund (PPAF) seek a Product Manager, Digital Products. This job reports to the Director of Product Management in the Global Strategy and Innovation Division of PPFA. The Planned Parenthood Digital Products team provides reliable and scalable applications and technology programs and services in support of health care delivery, sex education, advocacy, fundraising, and internal operations, critical to achieving the organization’s mission. Digital Products is part of the Global Strategy and Innovation (GSI) division at PPFA.

Purpose:

The Product Manager, Digital Products, will innovate and execute product initiatives for our flagship website ecosystem, PlannedParenthood.org and PlannedParenthoodAction.org. The Product Manager will define product roadmaps, participate in agile sprints and team communications, and partner with the team on other products and tasks as needed, given the changing priorities of the organization’s initiatives. The Product Manager will work within an agile team of designers, researchers and developers and will collaborate with key communications, marketing and content leads to build exceptional user experiences.

The Product Manager will be successful when they create innovative, engaging and delightful digital experiences within our portfolio of products and effectively collaborate with a variety of stakeholders to nurture, validate, and execute the most impactful ideas within an agile team.

Delivery:

The Product Manager, Digital Products is responsible for:

• Iterating on and creating new user experiences and features that increase the engagement of our diverse audiences: information seekers, patients, and supporters alike.
• Clear, strategic thought leadership around consumer-facing digital products at Planned Parenthood. Driving consensus around the vision and the roadmap across team members and stakeholders.
• Leveraging a user-centered approach that identifies opportunities based on user interviews, research, data, and market trends.
• Co-creation of goals for Planned Parenthood’s flagship national websites and regular and ongoing data analysis to inform product evolution. Developing clear metrics of success that support effective decision making.
• Excellent written and verbal communication. The Product Manager will communicate broadly about the performance and functionality of our websites to relevant stakeholders and audiences, including executive leadership and Planned Parenthood affiliates.
• Establishing agile practices by collaborating seamlessly with facilitators, design, engineering, education and marketing colleagues. Driving product discovery and development processes collaboratively.
  
  

Engagement:

• Work within, and contribute to prioritization decisions for a scrum team, including designers and developers.
• Collaborate with key stakeholders in the Planned Parenthood national office and across regional affiliates to build exceptional user experiences.
• Appetite for learning and becoming a subject matter expert on user engagement and conversion on a content rich ecosystem, scrum and other agile methodologies.
• An entrepreneurial mind-set, an interest in emerging technology trends, and a passion for using technology and data to solve unmet user needs
• Ability to communicate and coordinate work effectively with stakeholders and colleagues who hold various priorities.
  
  

Knowledge, Skills and Abilities (KSAs):

• 3+ years experience in building consumer-facing digital products as a product manager or product owner.
• Experience working closely and collaboratively with UX designers, visual designers, developers, content creators, and other contributors across multiple internal groups
• Strong analytical and problem-solving skills, matched with the ability to tell a story with the data.
• Experience overseeing a product roadmap strategy and documenting product requirements/user stories.
• Demonstrable achievements defining, bringing to market, and scaling top-notch digital products.
• Iterating on a mature product that is pushing to become a more equitable experience.
• Experience working in an agile, iterative product development process.
• Experience with JIRA, Asana, or other ticket and collaboration tools.
• Ability to manage multiple simultaneous projects in a highly matrixed environment.
• Ability to communicate and coordinate work effectively with stakeholders and colleagues with various priorities.
• Experience working with content management systems is a plus
• We serve a diverse and global audience, so bilingual in English/Spanish is a plus
  
  

Travel: Minimal

$98,000 - $110,000 a year

Total offer package to include generous vacation + sick leave + paid holidays, individual/family provided medical, dental and vision benefits effective day 1, life insurance, short/long term disability, paid family leave and 401k. We also offer voluntary opt-in for Flexible Spending Account (FSA) and Transportation/Commuter accounts.

We value a truly diverse workforce and a culture of inclusivity and belonging. Our goal is to attract qualified candidates and encourage applications from all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. We're committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

PPFA participates in the E-Verify program and is an Equal Opportunity Employer.

• PDN-HR
  
  

All roles that are denoted as NYC, DC, or both will be on a hybrid schedule, requiring 2-3 days per week in the office.