#12328 - Technical Support

quality orchestration, technology, and operational landscape culture Qualitest is the world's leading AI-Powered Quality Engineering Company.

We bring in the culture of quality orchestration, technology, and operational landscape through our engineering-led, process discipline.

We provide innovative and scalable business quality engineering solutions that protect our clients' brands through end-to-end value demonstration with a laser focus on customer experience and release velocity. This year we are celebrating 25 years of innovation and excellence.

Every day with Qualitest is an opportunity to innovate, grow and change.

We've assembled one of the world's largest, most talented groups of creative, critical problem-solvers with over 7000 engineers.

Talented, intelligent, and passionate people have made Qualitest the world's leading Quality Engineering company. If you want to learn from the best, there's no better place to start!

We are looking for Technical support for our teams for in the Telecom industry.

Full-time position in Petah Tikva

What will you be accountable for?

You will work on WIFI components at Intel lab. support users, developers, testers and everyone who works on this project.

Maintained all IT equipment at the lab, supporting users at IT inventory, debugging and fixing IT issues.

Responsibilities{{:}}

• Being the first point of contact for customers seeking technical assistance over the phone or email.
• Escalation procedures, promptly allocating unresolved calls as appropriate. advising customers of actions taken
• Installation configuration and deployment of new and existing software in line with defined procedures.
• Managing the logistics on the project
• Undertakes any other tasks as requested by Management.
  
  

• Experience in technical support
• Very good interpersonal and communication skills.
• Highly self-motivated and directed.
• Strong ability to problem-solve and think logically.
• Ability to conduct research into a wide range of computing issues as required.
• Ability to understand the needs of the users and formulate adequate responses.
• Good English
  
  

• Have continuous access to and work with Senior Specialists and Practice Experts
• Be a part of a leading company, globally recognized as a Visionary by Gartner Magic Quadrant
• As a global company, we offer unique placement opportunities around the world
  
  

• Visit our website at ‏ https{{:}}//qualitestgroup.com/careers/
• Check out our Career page{{:}} http{{:}}//qa-jobs.qualitestgroup.com/