Account Manager

Risk research company that provides an AI-based data platform enhanced by GenAI capabilities is looking for a client success manager.

We are looking for a Japanese speaker to join the team that manages the relationship with our customers in Japan.

This role will include participating in customer meetings, both online and on-site. Being the customer's voice internally to align with customer expectations. Promoting customer expansion by meeting customers' expected business goals and communicating the company values.

At this role you will:

• Develop a trusted advisor relationship with stakeholders and executive sponsors to drive product adoption/usage and ensure customers are leveraging the company solutions to achieve their business goals.
• Act as the internal customer champion by advocating for the prioritization of needed product enhancements and manage customer expectations accordingly.
• Work closely with various internal teams including sales, data specialists, customer operations, R&D, and product to coordinate and execute customer’s product and business needs.
• Assist in both written and verbal communication with Japanese customers.

Requirements:

• At least 3 years’ experience as an account manager in the Japanese Market.
• Excellent verbal and written communication skills in Japanese and English.
• Previous experience in a SaaS company- An advantage.
• Previous experience in Insurance or Financial services- An advantage.
• Excellent project management skills and experience leveraging internal resources and external partners to execute against deadlines.
• Consistently stand out as a relationship builder amongst your peers.
• Understanding of AI, data modeling, and analytics or related fields is required.