Cloud Services & Infrastructure, Director

At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.

Infrastructure & Cloud Services Director

We are looking for an experienced and highly motivated Leader, who possesses strong managerial and technical skills to join our IT management team as the Infrastructure & Cloud Services Director

What you’ll be doing:

• support technology-enabled business strategies and operations to drive increased agility, scalability, and improve service quality of the technology operations, infrastructure and cloud services.
• Collaborate and engage with cross-functional teams to champion and drive support for the purpose of ensuring delivery of IT services
• planning, coordinating and directing the functions of the Infrastructure and Cloud Services unit
• Coordinates and identifies architecture and design of scalable and cost-effective infrastructure, and management solutions
• Manages the Cloud and Compute Infrastructure budget and Project Portfolio
• Develops, manages, and reports Key Performance Indicators (KPI’s) for departmental activities
• Researches emerging technology for the purpose of being knowledgeable on trends, recommending acquisitions for improving efficiencies and reducing costs to the assigned manager.
• Lead global teams of experts to maintain, develop, and implement corporate services, applications, and platforms in the areas of System, Network, Security Operations, SW Labs, Cloud services and more, from 1st level support of monitoring, and helpdesk operations, through second level support of infra services, all the way to 3rd level support of engineering and architecting solutions
• An active member of the IT leadership team, take an integral part in setting the long and short term strategies
  
  

• in Computer Science/Software Engineering or equivalent
• Experience managing global teams of ~90 employees
• Creative mindset, problem solver, service oriented, strong business understanding
• Deep experience with network assets, compute & storage, various OS, virtualization platforms, backup solutions, identity management in a multi domain environment,
• Extensive experience with cloud architecture, platforms, and tools
• Strong verbal and written English skills, and experience in working with executives globally
• Experience with M&As