Aftersales Manager

Scope of responsibility:

1.Responsible for Zeekr’s general distributor in Israel including after-sales service network inspection, after-sales service agreement negotiation and signing.

Responsible for assisting distributors to establish local after-sales service capability on site.

2.Responsible for the implementation of ZEEKR service standards, service processes and service policies in overseas markets.

3.Responsible for the daily connection between distributor and ZEEKR AS - service, spare parts, warranty and technical repair, daily operation monitoring and optimization.

4.Responsible for major and batch quality problems, as well as major customer complaints, quality problem coordinate and handling on site.

5. Responsible for training the distributors AS team and its dealers how to use the relevant systems of ZEEKR and technical knowledge.

Requirements:

1.Bachelor degree or above.

2.More than 5 years of OEM after-sales service experience is preferred.

3.Proficient in office software, especially Excel.

4.Have rigorous logical thinking ability, good communication, coordination and ability to work under pressure, careful and meticulous.

5.Fluent in listening, speaking, reading and writing, English can be used as a working language. Chinese is huge plus

工作职责：

1.负责以色列经销商售后服务网络考察、售后服务协议谈判与签署。

2.负责协助经销商建立当地的现场售后服务能力。

3.负责ZEEKR服务标准、服务流程和服务政策在海外市场的执行。

4.负责经销商与ZEEKR售后团队- 配件、服务、保修、维修的日常对接，日常运营监控和优化。

5.负责重大、批量质量问题，以及重大客户投诉、质量问题现场协调和处理。本科及以上学历

6.负责培训相关的售后系统使用以及技术知识

职位要求：

1.拥有5年以上OEM售后服务经验者优先。

2.熟练操作办公软件，尤其是Excel。

3.具有严谨的逻辑思维能力，良好的沟通、协调和抗压能力，细心、细致。

4.听、说、读、写流利，可以英语作为工作语言。 懂希伯来语更佳。

5.有以色列的工作签证

*工作地点： 常驻以色列，一年至少一次回国出差