customer support Bachelor Student

Job Description

cnvrg.io is transforming AI and data science with a code-first platform helping the world’s largest companies scale their machine learning with an unparalleled end-to-end solution.

We are looking for AI Support Engineers with a broad range of technical skills, product orientation and great communication and user support services abilities.

If you are interested in joining a growing, dynamic and successful startup where besides a wild ride you will be learning and using cloud services, on premise environments, and be part of shaping the world of data science. we want to talk with you.

• Take ownership of customer support cases, see problems through to resolution and escalate irregular events
• Research, diagnose, troubleshoot and identify solutions to resolve customer support cases
• Evaluate and prioritize customer support cases
• Communicate and solve customers' problems via phone, email, live chat and face-to-face meetings
• Act as a consultant and offers solutions for customers' problems both with the product and the Data science field
• Guide, demo and educate customers through technical recommendations during onboarding and on-going operations
• Learn cnvrg.io product in-depth and help customers and data scientists do the same.
• Work with all internal groups, including support, sales, engineering, product management, and consulting
  
  

Qualifications

A registered student for B.Sc. or M.Sc. in Computer Engineering \ Computer Science \ software engineering, with at least 2 years till graduation

• Great interpersonal and communication skills, with high proficiency of verbal and writing skills in English
• Strong technical skills with the ability to understand and troubleshoot system and applications flows, dive deep into complex problems & find their root cause
• Experience with Linux / Unix OS skills – A must
• Understanding / experience with cloud technologies (AWS, Google Cloud, Azure, etc.) and tools such as docker and Kubernetes
• Experience with machine learning, data science or data engineering – a bonus
  
  

Inside this Business Group

Enable amazing computing experiences with Intel Software continues to shape the way people think about computing – across CPU, GPU, and FPGA architectures. Get your hands on new technology and collaborate with some of the smartest people in the business. Our developers and software engineers work in all software layers, across multiple operating systems and platforms to enable cutting-edge solutions. Ready to solve some of the most complex software challenges? Explore an impactful and innovative career in Software.

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits

We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here.

Working Model

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. In certain circumstances the work model may change to accommodate business needs.