Associate Account Director

The Associate Account Director is responsible for the successful development of strong client relationships and for the delivery of the review cycle continuum within an assigned portfolio (often a portion of a large account). This role assumes a forward-thinking and confident professional who views our clients through a BIG PICTURE lens and confidently communicates at all levels of the organization. The individual will work with internal and external stakeholders to lead the delivery of contracted review services; such leadership will include tracking Key Performance Indicators, understanding & addressing factors negatively impacting service delivery, tracking financial performance of the assigned portfolio, managing relationship development with key client stakeholders, and supporting key business development initiatives within the account. The position is client-facing requiring a seasoned account management professional who will establish and maintain a productive relationship with internal and external clients.

Competencies:

• Strong (verbal and written) communication skills with an ability to build relationships
• High degree of professionalism
• Strong time-management and problem solving skills
• Lead internal and external meetings with a keen focus on clear communications, executive presence, and problem solving
• Client relationship management and consultation
• Performance drivers, forecasts, and variances
• Support account financial analysis including budgeting, forecasting, and variance analysis
• Management of account-specific Key Performance Indicators to ensure strong and consistent account service delivery effectiveness
• Opportunity identification to enhance the efficiency and effectiveness of account delivery processes
• Documentation and communication of new client-specific processes and requirements
• Cross-functional collaboration across teams to enhance account performance
• Leadership communication regarding challenges, recommended solutions, and wins
• Client escalations management and resolution
  
  

• Seven (7)+ years of account management experience, leadership experience a plus
• Healthcare claims industry expertise
• Problem solving and solutions focused
• Excellent client-facing skills
• Attention to detail, and commitment to client satisfaction
• Confident and effective leader and mentor
• Comfortable interpreting data and developing meaningful insights, analytical mindset
• Experience with managing projects with cross-functional departments
• Strong oral and written communication skills
• Ability to assess, redefine, and execute business processes
• Understanding of healthcare payment integrity
• Strong interpersonal skills with ability to lead others through change
• Travel to client sites or company offices