Technical Support

Sela is looking for a Tier 1 Technical Support to join us!

A part-time job - 50%

Be part of fascinating and challenging projects with multiple and complex interfaces!

Sela is a global Multi-Cloud Service company with over two decades of track record. Sela provides professional services to clientele worldwide, with active branches in Israel, Canada, the USA, India, and Singapore.

Responsibilities:

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

Requirements:

• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows/Mac OS.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.