Enterprise Account Manager

SysAid is a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues.

We're recognized as a leading innovator in the industry, featured in the Gartner Magic Quadrant for ITSM, and honored with AWS's prestigious Rising ISV Star Award. With over 4,000 clients across 140 countries and a daily impact on over 9 million end-users, we are committed to transforming the organizational service management landscape.

We're seeking a proactive and relationship-driven Enterprise Account Manager to spearhead growth initiatives within our enterprise client network. Your primary responsibility will be identifying expansion opportunities, nurturing existing relationships, and leveraging these connections to broaden your network, driving account growth. Collaborating closely with the Customer Success Manager, you will strategically plan and execute initiatives aimed at generating revenue and fostering long-term partnerships.

Responsibilities:

• Cultivate relationships with existing Enterprise clients.
• Accountable for meeting yearly targets set from the existing EMEA-based enterprise portfolio.
• Engage in collaborative account planning: Partner closely with the Customer Success Manager, alongside cross-functional teams, to proactively orchestrate comprehensive strategies and allocate internal resources effectively.
• Create and deliver compelling product and service presentations to existing customers.
• Stay abreast of industry trends to continually refine your understanding of our customer’s businesses and SysAid’s products and services.
• Opportunity Identification: Proactively identify growth opportunities within SysAid's enterprise customer base, leveraging existing relationships and industry insights.
• Relationship Building and Mapping: Nurture and strengthen relationships with current contacts, utilizing these connections to build a broader network that facilitates account growth.
• Understand complex customer requirements on both a business and technical level.

Qualifications:

• 5+ years of quota-carrying SaaS/B2B software sales experience with a track record of quota achievement.
• 1-2+ years experience in Artificial Intelligence sales (desirable).
• Proficiency in multi-stakeholder, $40k+ ARR SaaS sales, and contract negotiation.
• Experiance managing the sales cycle from business champion to C-Level.
• A willingness and ability to travel up to 25% of the time.
• Strong analytical skills and exceptional communication abilities.
• A high degree of self-motivation, resilience, and a collaborative mindset.
• A strong presence on the phone and remote web sessions (Demo).
• Ability to multi-task, prioritize, and manage time effectively.