Customer Support Specialist

Clarity is looking for a detail oriented, self-driven and responsible Customer Support Specialist to join our team. As a Customer Support Specialist, you will serve as the trusted point of contact for Clarity’s US customers. This job is perfect for you if you love people, solving problems, and helping customers succeed.

As a growing start-up, the right person to join will have a significant impact on the future of the team and will have the opportunity to grow along with the company.

Work hours are in morning (8am- 5pm) and evening (3pm -12 am) shifts.

The position required at least 3 evening shifts a week (including Friday).

Who we are

Clarity is building the next generation of technology companies going beyond software as a service.

We’re a well-capitalized start-up focused on changing our customers lives by helping them manage their business in a way that has never been possible until now.

Responsibilities:

• Overviewing business processes.
• Validating exception rules and accounting for different economic events.
• Communicating with suppliers to streamline workflows and resolve issues.
• Reconciling different accounts.
• Respond to customer queries in a timely and accurate way, via phone, email or chat.
• Providing customers with information & answers related to the managed process.
• Identifying issues within the process and advising for continuous improvement

Requirements:

• 2+ years of experience working in the US market as a Customer Support Specialist or similar position.
• Excellent communication and problem-solving skills.
• Multi-tasking abilities.
• A native English speaker with fluency in Hebrew (both written and verbal).
• Tech oriented and know-how including Microsoft office.
• You have a “can do attitude” – being able to tackle repetitive tasks and solve problems effectively.