Professional Services Engineer TL

Description

Orpak, is a global market leader, delivering cloud-based solutions and value-added services to retail fuel stations and commercial fleets.

Our core goal is to respond to today’s dynamic market by equipping our customers with the digital tools they need to remain competitive, future-proof their business, increase revenues and empower the consumer experience through omni-channel and Pay & Drive journeys. Powered by IoT, secure cloud-based data storage, and supported by machine learning (ML), our solutions meet demands today and well into tomorrow.

We’re looking for a passionate Professional Services Engineer Team Leader to join our journey!

• Installation, integration, and deployment of company products in diverse environments - virtual/on-premises/containers
• Lead and perform end-to-end proofs of concept and demo’s
• Provide technical assistance to support and technical teams
• Troubleshoot and solve customers’ product-related problems remotely and on-site
• Internal / customer training activities for customers and support personnel
• Work with Product Management, Engineering, Sales, and Customer Support teams to ensure the successful completion of project deployments.
  
  

• Practical engineer/ Application engineer with experience in multidisciplinary systems
• Currently leading and managing a team of 3-4 support engineers. This involves setting expectations, providing guidance, and ensuring the team is working effectively and efficiently.
• 3-5 years of experience in a technical support/ professional services role
• Strong understanding of IT/networking, Windows/ Windows Servers/ Unix OS, multidisciplinary systems (HW, SW, mechanics), firewalls
• Working knowledge of cloud services (AWS, Azure, Google)
• Strong technical and analytical skills
• Hands-on experience with SQL queries and multidisciplinary systems configuration
• Solid experience in problem analysis and resolution of software problems
• Innovative thinker, proactive, and readily embraces change
• Ability to handle clients professionally through all interfaces
• Ability to write technical documents
• Strong English - written and verbal communication skills
• Travel: The position requires 20-30% travel