Technical Support Specialist

About the job

About us:

Gaviti, a fast-growing, funded start-up based in Tel Aviv that enables SMEs to get more of their invoices paid faster. We help businesses to improve cash flow with our smart platform for receivable collections process management. We have collected over $3B in our last year!

The Position:

Gaviti is looking for an entry-level technical customer support specialist to join our Customer Experience team. The technical customer support specialist will be the first point of contact for customers’ questions. They will be responsible for providing customer service through technical support and client follow-up, ensuring high customer satisfaction and efficient usage of our solution.

This position combines technical skills with great communication skills. It involves diving into the details, reading logs, and having a passion for solving problems and identifying bugs.

What will you do?:

• Answer customer tickets regarding onboarding, data connection, problems with uploading data, fixing broken connections to FTP, etc.
• Respond to questions regarding the usage of our product.
• Understand client problems and open tickets to the development team if needed
• You will need to understand what data requests from the client, or what are the necessary checks needed to perform.

Requirements:

• Native English or at mother tongue level.
• Working days: Monday- Friday
• US hours
• 1 year prior experience as a support or customer facing role in a technical SaaS product.
• Understanding what is Internet, API, documentation, HTTPS, how to integrate between different 3rd parties.
• Understanding of principles of RESTful API, HTTP methods
• Ability to work with different integration and API’s
• Organized person that knows to ask proper questions.
• Technical curiosity, acumen, and aptitude to quickly understand product capabilities, technology, technical issues, and customer needs
• Advantage: Experience working with HubSpot, Intercom and Monday.com or any Web-based technology.