Senior Client Success Manager

We are seeking an experienced Senior CSM who will act as the right hand of our Head of Professional Services. for all pre- and post-release activities, including ongoing customer management, new requests, and the client’s full life cycle.

WHAT WE OFFER:

• Hybrid work environment! 🌟
• Personalized extensive learning opportunities 📖
• Private Health Insurance ❤️‍🩹
• Discretionary Performance Bonus 💷
• Yearly Salary Review! 📢
• Career opportunities 🎯
• Generous time off, including the option of accumulating extra vacation with years of service to the company 🎉
• Outstanding team-building experiences in welfare and social events! 🥳
• Access to a variety of employee perks 🎫
• Take a day off on your birthday! 😎
• Birth of an employee’s child – voucher 👼
• Marriage Leave Vacation 💍
• Service Awards Gifts 🏅

WHAT YOU WILL DO:

• Develop strong customer relationships and maintain fluent communication with all relevant clients (internally and externally).
• Act as the primary focal point and trusted advisor to the client, enhancing the client relationship experience.
• Manage onboarding of new Clients.
• Monitor usage and product adoption, proactively contact clients upon low usage and deliver coaching/training to improve their utilization and adoption of new channels.
• Drive growth by identifying upgraded opportunities and generating new revenues with existing customers.
• Develop exceptional relationships to serve as a trusted consultant with B2B customers to optimize their business engagement strategy.
• Represent the voice of the customer within other departments in the company, to provide valid input.
• Work closely with product, R&D, support, and management teams.
• Acting as a centralized focal point for tickets associated with customer communication, activities, and any appropriate escalations.

WHAT YOU WILL NEED (Requirements):

• At least 5 years’ experience as an CSM/Account Manager or similar position, preferably in the iGaming sector.
• English level – highly proficient in spoken and written English – Must.
• Proven experience in customer facing roles, via telephone, web, and face to face.
• Obsesses over the customer- Excellent client-facing, presentation, and internal communication skills.
• Multi-tasking – requires handling large # of clients and tasks in parallel.
• A “make-it-happen” hands-on personality and approach.
• Tech orientation with capabilities of creating tech-based processes.
• Technical skills for guiding customers through technical processes.
• Analytical skills and previous knowledge on Customer Successes KPIs
• Ability to think and act independently.

WHAT WILL MAKE YOU A ROCKSTAR (Advantages):

• Previous experience in SAAS/Online/Global Company.
• Previous knowledge of procedures of development, deployment.
• Additional Languages – French.
• Experience of working in a PLC environment and the compliance and governance that it requires.