Customer Success Representative - Student position

Intuition Robotics is on a mission to empower older adults to live happier, healthier, and more independent lives at home. The company’s award-winning product, ElliQ®, is a proactive care companion for older adults. ElliQ, which was designed with and for older adults, helps keep them healthy, engaged, and informed while alleviating the effects of loneliness and social isolation. The company was founded in 2016 and is based in Tel Aviv with offices in San Francisco and Greece. Intuition Robotics’ investors include Toyota Ventures, Samsung NEXT, iRobot, and Venture Capital firms from California, Israel, Japan, and China.

Do you want a job that is both technically challenging & involves working closely with people?

Do you want to work with robots that help people live more fulfilling lives?

This might be the job for you.

We are looking for a Customer Success Representative with a strong understanding of technology and IoT devices and great people skills, who is in the beginning stages of their degree.

Requirements:

• Shift-based position, working on Friday shift (at least once a month)
• In the first or 2nd year of their degree - A must
• Native English Speaker - conversational and written and able to effectively articulate complex information for non-technical customers. - A must
• Good understanding of American Culture (preferably lived in the USA for a period) - A must
• At least one year of customer support/success experience, preferably in IoT or at a SaaS/ HaaS company - An advantage.
• Great people and communication skills. Live & breathe talking to customers and helping them! A passion for helping people and elders
• A passion for helping people and elders. Live & breathe talking to customers and helping them! Strong understanding of support processes and techniques focused on creating an exceptional customer experience.
• Experience handling customer inquiries through email, chat, phone, and social media. Familiarity with support tools and applications (JIRA, Zendesk etc) - an advantage
• Self-starter with an exceptional ability to identify knowledge gaps and work to learn what you don’t already know
• Document and reproduce customer-related issues involving both software and hardware - an advantage
• Technical solid orientation and network, connectivity, and troubleshooting - an advantage
• A team player who wants to work with one of the most futuristic products in the market today!
• Hybrid work - optional