Technical Support Specialist

We are looking for a Technical support specialist to join our Tel Aviv team. As the technical support specialist you will work closely with our operations specialist on our flag product maintenance and daily operations while assisting the entire R&D team.

Each member of our team is an all-around-player that influences the product from the overall experience to the development, and you'll be no different. You should be passionate about building a product end-to-end, through the UX, design, coding, testing, and deployment phases.

Responsibilities:

• Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues that were escalated by other support levels.
• Maintain a low rate of non-bug escalations to the development team.
• Write technical notes and troubleshooting procedures to be used by the entire Support.
• Manage assigned cases to meet service level agreements, while continuously providing updates to the business.
• Ongoing support and working closely with the business teams throughout the company.
  
  

• 1+ years’ experience in technical support \ deployment \ system or other related roles.
• Travel-tech experience - a big plus
• Experience with System log analysis
• Creative troubleshooting abilities
• Ability to understand flows and provide creative technical solutions
• Good communication skills in both Hebrew and English (written and verbal)
• Ability to comply with tight deadlines and self-prioritize
• Multi-tasking, self-learning, highly motivated and a team player