עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לחפש לבד בין מאות מודעות – תנו ל-Jobify לנתח את קורות החיים שלכם ולהציג לכם רק הזדמנויות שבאמת שוות את הזמן שלכם מתוך מאגר המשרות הגדול בישראל.
השימוש חינם, ללא עלות וללא הגבלה.
T3 Customer Support
About SeeTrue AI
SeeTrue’s state-of-the-art AI platform provides real-time automatic threat detection for X-ray and CT checkpoints in airports, railway stations, and customs.
Being faster and more accurate than the human eye can ever be, our platform allows unparalleled operational cost reduction while making our world a safer place to live in.
SeeTrue is revolutionizing the security screening world!
The T3 Support is a strategic position where you will play a key role in supporting multiple customers, projects, demos, and PoCs as a technological expert and leader.
You must handle and lead cross-company support efforts while aligning all stakeholders using excellent technical and communications skills.
In addition, you will take an active role in setting the foundations for the Customer Support operations - processes and tools.
Responsibilities
Support:
- Support complex delivery projects, demos, and PoCs
- Take an active part, hands-on, in delivery activities, including site visits where necessary
- Resolve complex production issues at customers’ sites
- Set the infrastructure during Delivery activities - computer installations and NW settings
Leadership:
- Mentor and guide SeeTrue’s T1 support engineers and partners
- Define customer support operations requirements, establish new processes,, and improve support tools utilization
- Serve as an expert-level technical resource during pre/post-sales phases
- Provide inputs to the Product and R&D teams for future product improvements
Qualifications
- Experience as a T3 support, FAE, Technical Account Manager (TAM), or equivalent roles - minimum 5 years experience
- Exceptional leadership and interpersonal skills
- Expert level, hands-on experience working with Linux (Ubuntu) OS
- Should demonstrate high analytical thinking and problem-solving skills
- Experience in configuring simple NW components and troubleshooting inter-server communications
- Experience in SQL querying
- Experience in using Zendesk, Jira, Confluence, or equivalent platforms
- Experience in customer-facing positions - a plus
- Experience in scripting languages - a plus
- Experience in working with T1 partners - a plus
- Experience with BI tools - Google Looker and equivalent - a plus
- Willingness to travel - infrequent
- English at Mother tongue level, verbal and written - highly desirable
- Background and hands-on experience in screening and screening technologies (specifically X-ray and CT) - an advantage
במקום לחפש לבד בין מאות מודעות – תנו ל-Jobify לנתח את קורות החיים שלכם ולהציג לכם רק הזדמנויות שבאמת שוות את הזמן שלכם מתוך מאגר המשרות הגדול בישראל.
השימוש חינם, ללא עלות וללא הגבלה.
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