We are looking for a Solution & Support Engineer to join our global AI startup and help deliver technical excellence across customer onboarding, implementation, and ongoing support. This is a hands-on, customer-facing role that combines solution engineering (~70%) and technical support (~30%) and is perfect for someone who is technically Hands-On, has innovation mindset and a passion for working directly with Enterprise Clients.

You’ll work closely with cross-functional teams—including Product, R&D, and Customer Success—to help implement our AI-powered SaaS solution, and ensure customer success across our global client base.

About aiOla

aiOla is a deep tech lab specializing in Conversational, Voice, and Speech AI. We develop cutting-edge ASR and TTS technologies designed for enterprise use, delivering 95%+ accuracy in any language, accent, or environment. Our solutions empower organizations to capture spoken data in real-time, structure it, and turn it into actionable insights.

Requirements:

2+ years of experience in a technical support, solution engineering, or professional services role
B.Sc. in Computer Science, Engineering, Industrial Engineering, or a related technical field
Strong problem-solving and analytical skills
Experience with scripting (e.g., Python, JavaScript) or API integrations – an advantage
Excellent communication skills in English (spoken and written)
Customer-oriented mindset, with the ability to explain technical concepts clearly
Ability to work independently and as part of a cross-functional, fast-paced team
Willingness to travel abroad occasionally (e.g., once per month)

Nice to Have

Experience with B2B SaaS products
Familiarity with tools such as JIRA, Zendesk, Postman, or SQL
Exposure to ASR, NLP, or other AI-related technologies

Responsibilities:

Solution Engineering (70%)

Assist in onboarding and implementing aiOla’s voice AI platform for global clients
Participate in proof-of-concept (POC) processes, demos, and client training sessions
Translate customer needs into technical requirements and collaborate with internal teams to tailor solutions
Support product configuration, workflow design, and usage optimization
Document use cases and contribute to knowledge sharing and process improvement

Support Engineering (30%)

Provide first-line technical support for customer issues
Troubleshoot product-related incidents and assist with investigation and resolution
Coordinate with R&D and Product teams to escalate and resolve bugs or performance issues
Help build and maintain internal support documentation and monitoring tools