Customer Success Manager

Full time – Mid-Senior level.

Tel- Aviv, Israel.

Overview

TeraGen seeks a dedicated and enthusiastic professional to serve as a Customer Success Manager. In this role, you will be instrumental in maintaining strong connections with our customer base, securing long-term partnerships, promoting the adoption of our tools, obtaining referrals, identifying potential up-sell and cross-sell opportunities, and fostering customer loyalty. Additionally, you will be responsible for developing strategic relationships to broaden our clientele and for implementing revenue-generating strategies within the company.

About the company

Using a unique, cutting-edge AI based technology, TeraGen is the most advanced management tool for app owners, enabling them to achieve extraordinary marketing and in-app conversion goals.    

As of last years, TeraGen has become the #1 solution for some of the world’s biggest brands on both the Apple App Store and Google Play Store, expanding and scaling their business to a whole new level. Using TeraGen’s technology, selected brands have become leaders in their industries, at the forefront of the app stores, well-known to millions of worldwide users.

The Opportunity

In this role, you will join a fast-growing startup with an impressive portfolio of customers and be a critical part of our hyper growth stage. Our bonus plan is far more generous than industry standards and provides a unique opportunity for long-term success and income growth. Our bonus plan is structured to encourage your continued success with our company, which will keep you with us for years to come.

What we are looking for

• Managing the company's customers (including name brands).
• Identifying and capitalizing on upsell opportunities by managing customer’s account status and ensuring they purchase the most beneficial products and services for their business needs and financial goals.
• Consistently achieving monthly and quarterly revenue targets, striving for high retention.
• Analyzing customer usage data using self developed tools for improving customer performance and ensuring their success.
• Understanding client requirements then educating and advising them accordingly for best platform usage practices.
• Serve as TeraGen person of contact in front of our clients and other teams.
• Maintain a comprehensive and up-to-date know-how in the fields of ASO, marketing related technologies and industry news.

What is expected of you

• 3+ years of experience in revenue-generating and customer-facing executive positions for SaaS companies.
• Extensive experience in B2B sales management.
• Technical selling capabilities.
• Experience in working with organizations: maintaining connections with managers and C level employees.
• Ambitioned, passionate high achiever with strong drive and hunger for sales.
• Superb communication and presentation skills.
• A true hunter with a curious mind, problem-solving, resourceful, well-organized, team player and critical thinker.
• Fluent professional English - writing and speaking.
• Ability to thrive and adapt in a fast-paced, evolving environment.
• Outgoing, positive and energetic personality.
• Exceptional multi-tasking abilities and organization skills.

Advantage

• Experience working with CRM systems (HubSpot).
• Experience in both pre-sale and post-sale.
• Experience in the field of ASO.
• Experience in the field of SEO.