Customer Success Engineer

Job Opening: Product Manager and Customer Success at a Genetic Labs Software Startup

(a full-time position located onsite in Raanana)

We are excited to announce a job opening for a role as a Product Manager and Customer Success Engineer at our software startup, focused on serving the genetic labs industry. As a key member of our team, you will play a vital role in driving our success and growth.

What are we looking for?

We are looking for individuals who bring passion and energy to their work. Your drive and enthusiasm will be instrumental in pushing the boundaries of our software and customer success initiatives.

This opportunity has the potential to lead to a highly successful career in a fast-growing startup. We are seeking candidates who are eager to take on challenges and grow along with the company.

As part of our team, you will have the autonomy to take initiative and showcase your creativity. Your ability to drive projects forward independently collaborating with developers from one hand and customers on the other hand, will be crucial to achieving our collective goals.

This role demands both technical expertise and strong interpersonal skills.

What will you do?

In this role, you will be the focal point for product consultations, bug investigation and definition, workaround expert, and incident owner.

• Learn the inner workings of the product, and serve as a technical expert on several wide-ranging topics, Helping our internal teams and customers.
• Create, follow-up, and prioritize bugs, feature requests, etc.
• Handle escalations and sensitive customer requests in a timely and professional manner across different communication platforms, including Zoom sessions..
• Accompany new releases, participate in bug hunt events.
• Learn, develop, and implement technology tools to have the support tools for efficiency and excellency.

If you are passionate about making a meaningful impact in the genetic labs industry and thrive in a dynamic and innovative environment, we encourage you to apply. Join us on this exciting journey as we revolutionize the way genetic labs work and make a significant difference in healthcare and beyond.

The role is open to individuals with backgrounds in various fields such as Engineering, QA, Biology, Bio-Medical Sciences, Biobioinformatics, Product Management, Customer Success, and social sciences (psychology, sociology, economics). However, if you believe the role aligns with your skills and experience, even if you don't have one of these specific degrees, we encourage you to apply by sending your CV.