Technical Support Engineer

About Wenrix

Wenrix is the next generation of airfare optimization.

We are a young and fast-growing startup in the field of fintech for travel companies.

Our AI-driven smart prediction technology helps our customers generate new revenue streams from their air volume.

By using our products, we can ensure that tickets are issued at the best possible time and at the best price

The Technical Support Engineer is a dynamic position that requires the ability to work cross functional within the company.

What Will You Do?

• The lucky candidate will work closely with all of the technical internal functions (Solution Architects, Customer Success, Product Managers, R&D etc.) to ensure customer satisfaction.
• As part of the support team, you will address any technical issues that are brought up by our customers and partners, all the way from the initial understanding, thorough investigation, and until reaching a full resolution.You will also monitor operational tasks to ensure maximum value to Wenrix customers, maintain a strict SLA to provide the quickest and most efficient resolution while making sure that the right escalation procedure is applied in a timely manner.

What You Bring

• 3+ years of B2B Technical Support (Tier 3 or 4) experience – Must
• Strong technical troubleshooting skills (hands-on with SQL, Bash scripting, reading logs, working with Linux CLI) – Must
• Excellent verbal and written communication skills in English – Must‍
• Service-orientated person who can provide exceptional service to a large range of different customers – Must
• Experience working with Support systems (Jira service desk and/or equivalent products) - Must
• Ability to work independently and consistently improve processes
• Experience working with GDS web-services – Very big advantage.

Nice To Have

• A customer-first attitude – providing exceptional service while getting to the root cause of things.
• Sense of ownership – will be the first contact of support and have the mind-set of working flexible hours.
• Bachelor’s degree in a relevant technical field.
• Speak additional languages at a business conversational level.