Billing Specialist

Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, Guesty is transforming the hospitality industry with innovative solutions.

Today, Guesty has 15 offices and 700+ team members across the globe.

The Guesty Finance team is growing, and we are looking for a Billing Specialist to join us. In this role, you will operate the billing system, and perform accounts receivable tasks such as setting up accounts’ pricing per contracts, sending invoices, recording payments and monitoring outstanding balances to ensure each account is paid on time and in full.

The ideal candidate must have deep operational/organizational skills to accurately perform the required tasks that make up their day-to-day responsibilities. On top of this meticulous attention to detail, the billing specialist must also possess excellent communication skills as they work together with other departments and customers, solve issues, and keep them updated with relevant account information.

Responsibilities:

• Operate billing system - opening subscriptions and updating pricing
• Assure customer agreements are uploaded correctly to the billing system
• Issue invoices and credit memos
• Monitor accounts and outstanding balances
• Account reconciliation
• Implement and enforce controls over the billing system
• Provide regular, accurate reports of billing data
• Work together with other departments to support billing request

Requirements:

• Excellent interpersonal and communication skills
• Organized in nature and incredible attention to detail
• Proficiency in Excel and quick adoption of new systems/software
• Experience with SalesForce, Zuora and Netsuite softwares- an advantage
• Experience working in a billing specialist role- an advantage
• English (spoken and written) must be fluent

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of any characteristic protected by law.