Technical Support Agent

Dragontail Systems is the leading B2B company of revolutionary optimization software for the food and delivery industry with a global presence.

We are proud to be part of Yum! Brands, a company with over 52,000 restaurants in more than 150 countries and territories primarily operating the company’s restaurant brands – KFC, Pizza Hut, Taco Bell and The Habit Burger Grill.

We are hiring a Technical support agent:

Location: Ramat Gan- Hybrid

Part-time: Part time position, shifts

Salary: Hourly

Seniority Level: Junior

Responsibilities include:

• Answer in-bound client support phone calls
• Diagnose and resolve technical hardware and software issues
• Communicate with clients on the current status of open tickets and interact with multiple support channels, such as phone, email, chat, etc.
• Escalate unresolved cases to the relevant tiers to fix them ASAP.
• Update the help desk knowledge base with accurate and up-to-date information.
• Get well familiar with all the system features and configurations.
  
  

• Fluent English- is a must!
• Technical skills are a big plus
• Strong troubleshooting and problem-solving
• Able to learn quickly
• Positive attitude and deep customer service orientation
• Basic understanding of network
• Ticketing Systems
• Ability to work nonstandard hours (including weekends)