Support Specialist

Confidential Strat-up, working on a revolutionary cybersecurity product, is looking for a talented, passionate, and diligent individual to join our great and growing team.

A person who enjoys working closely with customers (external & internal) and a motivated tech-savvy.

The office is in a central area (with plenty of public transportation) in Tel Aviv area, the job requires regular attendance on site.

What will you do?

• Responding to customers' (external & internal) support inquiries
• Helping customers troubleshoot technical issues in person or remotely
• Reproduce, document, and escalate technical bugs to the relevant team
• Assist with the creation and optimization of support documentation and best practices
• Provide service through a variety of channels (tickets, chat, calls, and more)
• Provide a high level of client service with proven problem-solving and technical troubleshooting skills
• Offering technical assistance to users regarding the configuration, setup, and maintenance of products

Requirements:

• Excellent English level - MUST
• 1-2 years in technical customer-facing support roles - MUST
• Good understanding of an IT backend environment (GPO, SSO, Active Directory, O365, G-Suite)
• Experience scripting (BASH/Python)
• Experience working within a B2B Start-up environment or in the cybersecurity industry
• Knowledge of networking components and infrastructure (Lan/Wan, TCP/IP, DHCP, DNS).
• Hands-on person who can enrich the IT team
• Sense of urgency
• Ability and passion to learn new technologies and use different tools
• Strong communication and interpersonal skills
• Pedantic, patient, and well-organized person
• Ability to promptly handle customers' emergencies and urgent office issues requiring immediate attention
• Solutions-oriented with high attention to details
• Ability to take on-call shifts (off the regular working hours) once \ twice a week
• Ability to work 100% on-site(5 times a week at the office)