Support Specialist

The Support Specialist will play a critical role in providing assistance and resolving issues for our customers or internal team members. This position requires strong communication and problem-solving skills, as well as a deep understanding of our products or services. The Support Specialist will be responsible for ensuring customer satisfaction and maintaining a high level of product knowledge to address inquiries effectively.

Key Responsibilities:

1. Customer Assistance: Respond to customer inquiries, troubleshoot problems, and provide solutions in a timely and professional manner.
2. Product Knowledge: Maintain a comprehensive understanding of our products or services to address customer questions and issues effectively.
3. Technical Support: Provide technical assistance for customers dealing with software, hardware, or other technical issues.
4. Documentation: Create and update support documentation, including FAQs and troubleshooting guides, to assist both customers and internal staff.
5. Problem Solving: Identify, prioritize, and resolve customer issues, escalating complex problems to the appropriate department when necessary.
6. Communication: Communicate effectively with customers or team members through various channels, including email, phone, and live chat.
7. Training and Onboarding: Assist in training new employees or customers on our products or services.

Qualifications:

1. Excellent communication and interpersonal skills, with proven experience working with clients.
2. Strong problem-solving abilities and a customer-centric mindset.
3. Basic technical knowledge with the ability to learn and adapt to new technologies.
4. Knowledge of: Linux, mysql and networking.
5. Ability to work independently and in a team.

Working conditions:

1. full time
2. office located in Jerusalem
3. full benefits
4. entry-level job