Customer Support Specialist

We’re Pazu; if you’re a parent, you’ve probably already heard of us, but if you don’t have kids yet, Pazu is a rapidly growing gaming company with a mission to become an everyday fun and educational destination for kids and their parents.

With 60 top-chart games (and counting) and over 120M downloads worldwide, Pazu is on track to become one of the largest kids’ content companies in the world, but to get there, we need drivers of innovation and inspiration. We’re looking for talented professionals who fit into our culture and want to push themselves and the company to the highest summits.

We are seeking a passionate and customer-focused individual to join our team as a Customer Support Representative. You will play a key role in providing excellent service to our players helping to resolve any issues they may encounter, and making sure they get the absolute best Pazu experience they can get.

Responsibilities:

As Pazu's Customer Support Specialist, You'll be resolving daily support tickets, and being the face and voice of Pazu on multiple channels (Email, App Stores, Social Media, etc.). You'll maintain high standards of service and customer satisfaction by providing effective solutions and alternatives to players, using our internal systems to do so.

You'll identify, analyze, and report trends of recurring issues and complaints to Product and R&D while helping to achieve an optimal customer experience by proactively initiating related projects.

Requirements:

• 1+ years of experience in a customer-oriented role in a global company
• Native/mother tongue level of English (written and spoken) - required!
• Excellent human and communication skills.
• Supreme level of service (you’re a people person).
• Pro-active can-do approach - This role is what you’ll make of it.
• Ability to work in a fast and dynamic environment.
• High level of interest in the mobile gaming field - an advantage.
• Tech-oriented - an advantage.
• Portuguese - an advantage
• A team player
• Full-time in-office / hybrid model