Technical Support

Bigabid is a prominent player in the digital advertising landscape. Specializing in machine learning and AI-driven solutions, Bigabid focuses on optimizing mobile app user acquisition and retargeting campaigns. Its advanced platform harnesses the power of data analytics and predictive algorithms to enhance advertising performance and drive meaningful results for clients. With a strong commitment to innovation, Bigabid continuously refines its technology to adapt to the ever-evolving digital marketing ecosystem. By offering insights into user behavior, real-time bidding capabilities, and personalized targeting, Bigabid empowers advertisers to make informed decisions and maximize their return on investment in the competitive world of mobile advertising. In the world today, our growth & success lean on brilliant brains and amazing stuff alongside state-of-the-art AI technology.

Bigabid is looking for Technical Support to play a critical role in ensuring the smooth operation of our product, to be responsible for managing support processes, resolving technical issues, and improving customer satisfaction.

Responsibilities:

• Provide technical support and assistance to Bigabid's clients and employees across the company who are experiencing issues with the company's products or services.
• Troubleshoot and resolve technical problems, investigate and analyze the issues, and address them promptly and effectively.
• Develop user guides, FAQs, and knowledge base articles to help internal teams better understand and use the products.
• Taking charge of new client onboarding activities to ensure smooth operations.
• Escalate complex issues to appropriate departments, ensuring they are resolved in a timely manner.
• Work closely with various departments, such as sales, customer success, and R&D, to address product-related issues and coordinate solutions.
• Communicate with third-party vendors or service providers when necessary to resolve issues or obtain support
  
  

• At least 1 year of experience as a Technical Support/QA Engineer/analyst or equivalent military experience -must
• Data driven decision making, analytical approach and problem-solving skills
• Capable of defining and maintaining test procedures, bug tracking, and prioritization
• Strong communication skills and the ability to work well under pressure with minimal direction.
• Experience working with SQL and Excel.
• High level of written and spoken English
  
  

• Experience in a related position within a publisher, advertiser side, or AdOps/programmatic team.
• Deep understanding of online and digital advertising metrics and KPIs.
• Experience working with Monday.com