Account Director - Employee Experience

How do you manage transformation in an era of constant, disruptive change? We believe that for transitions to be successful, we must reach the hearts and minds of employees to bring them along the journey, with an equal mix of art and science. The science consists of the processes, tools and behaviour analytics to reach the right person with the right experience at the right time. The art is the storytelling and culture shaping expertise that accelerates and amplifies that journey and makes it stick. Together, they create a compelling experience that shifts mindsets and behaviours to drive long-term impact.

Our work shapes three critical elements of the employee experience:

Culture: Activating new ways of working to support the organisation’s core purpose

Change: Leading the organisation through the upheaval and uncertainty of transformation

Communications: Engaging and connecting employees in a modern, employee-centric way.

Our UK Employee Experience specialists are part of Edelman’s EMEA practice and represent a diverse set of backgrounds and expertise. We partner seamlessly with the broader Edelman network and have dedicated specialists in our data analytics and digital teams. Our combined strength means we can serve the widest variety of client needs. And the commonality we all share is our passion to innovate the employee experience.

Joining Employee Experience means being a member of a team with an engaging and familial atmosphere and a flexible work environment.

Responsibilities:

• Lead and own all aspects of client projects, including building strong client relationships, proactively delivering counsel to clients, developing strategic plans, overseeing day-to-work program execution and the work of several team members, managing account budgets, staffing and work quality, integrating expertise from the broader Edelman network, and partnering with senior colleagues.
• Drive business development, including new business, organic growth with existing clients, prospecting, and developing new service offerings that expand the solutions we bring to clients.
• Talent development for colleagues whom you manage directly or indirectly; serving as a role model and champion for development beyond the immediate team.
• Maintain strong external visibility by speaking at events, authoring thought leadership, contributing to marketing efforts and identifying opportunities to increase our profile.
• Financial management, including negotiating contracts, supervising and forecasting account budgets, and managing invoicing, billing and client reporting.
  
  

In addition to the above, you will play a defining role in major pieces of business and work with senior leaders, with a focus on helping clients evolve their employee experience during transformational change. You will be the main point of contact with clients and set the tone for staff in terms of client servicing expectations.

Skills & Experience:

• Strong experience in organisational communications, change management, culture transformation, employee engagement or internal communication
• Ability to use your skillset to advance our clients’ business objectives, as well as our own
• Ability to travel occasionally as needed
• Experience with workforce engagement in large-scale change, such as mergers, acquisitions and other major moments of transformation
• Experience designing and implementing communications, engagement and transformation strategies in complex organisations and across diverse employee and leadership groups
• Assist in new business development activities- and continually prospect new opportunities by joining industry organizations and speaking at industry conferences and internal forums
• Track record of creating innovative and measurable solutions to business challenges
• Experience working with and counselling senior management
• Excellent oral and written communication skills
• Strong business acumen and familiarity with transaction communications
• Solid knowledge of industry best and emerging practices
• Demonstrable ability to act creatively and collaboratively
  
  

Edelman is a global communications firm that partners with businesses and organizations to evolve, promote and protect their brands and reputations. Our 6,000 people in more than 60 offices deliver communications strategies that give our clients the confidence to lead and act with certainty, earning the trust of their stakeholders. Our honors include the Cannes Lions Grand Prix for PR; Advertising Age’s 2019 A-List; the Holmes Report’s 2018 Global Digital Agency of the Year; and, five times, Glassdoor’s Best Places to Work. Since our founding in 1952, we have remained an independent, family-run business. Edelman owns specialty companies Edelman Data & Intelligence (DxI) and United Entertainment Group (entertainment, sports, lifestyle).

For more information please visit: www.edelman.com

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