Customer Excellence Manager- Medical Device only

• Managing and overseeing customer complaints throughout the process and providing support in resolving technical and managerial issues.

• Managing and supervising the CAPA team throughout the process and providing support in resolving technical and managerial issues.

• Managing and overseeing customer service in quality assurance and providing support in resolving technical and managerial issues.

• Guiding external auditors and liaising with clients, analyzing findings, defining corrective actions, and verifying their implementation.

• Handling quality agreements with customers.

• Collecting data for preparation and presentation of management surveys, writing a summary of management surveys, and monitoring performance.

Mandatory Minimum Requirements:

• Academic education.

• Engineering education - an advantage.

• At least 5 years of experience in quality assurance processes.

• Familiarity with quality assurance in medical equipment.

• Excellent English skills, including reading and writing.

Role Requirements:

• Assertiveness.

• Attention to detail and precision.

• Management skills.

• • Strong interpersonal skills.