Service Marketing Manager

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The Electronics, Packaging and Components (EPC) Group brings together the ICOS, Orbotech and SPTS businesses to target growth opportunities in new and expanding end markets and extends KLA's leadership in systems and services across the semiconductor and microelectronics value chain. The EPC Group brings complementary technologies, products and services into one organization to drive innovation and results in fast-growing markets such as 5G, artificial intelligence (AI), and the Internet of Things (IoT) and across key industries like mobile, data center, automotive and virtual connectivity. The EPC Group is looking for the best and the brightest in engineering, sales, marketing, and service to lead innovation across specialty semiconductor process, advanced packaging and printed circuit board (PCB) manufacturing to enable new capabilities in the key industries, while supporting increasing quality requirements in manufacturing.

Job Description

About KLA

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.

The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and in 2019 we invested 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

KLA Services Organization

The KLA Services Organization team headquartered in Milpitas, CA, is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Senior GSS Product Marketing Manager

The KLA Services Product Marketing Manager (PMM) is responsible for a wide range of service-related business activities. Our PMM's optimize product line service market share, revenue and profitability throughout the product lifecycle. We drive service activities from the early phases of product design cycle all the way through to product maturity, ensuring our customers enjoy the maximum value, productivity and long service life of KLA's products. PMM's fill a highly collaborative leadership role within GSS and KLA overall, involving regular interaction with product divisions, sales teams, product marketing groups, field service organizations and customers throughout the world.

The PMM role includes the following responsibilities.

• Establish and communicate comprehensive service strategies for each product line. Use the strategy to drive activity across numerous functional groups within GSS, regions, and product divisions.
• Establish revenue targets and plans to meet those targets.
• Lead execution of service revenue plans
• Establish service programs, pricing, and revenue targets for newly introduced products that complement the strategy for the product itself. Develop collateral that can be used with customers in support of pricing and service value.
• Drive cross-functional programs
• Market Research And competitive Analysis
  
  
  

Desired Candidate Qualifications

• Bachelor of Science degree or greater, advanced degree a plus.
• MBA and/or business/marketing education a plus.
• Minimum 7 years industrial experience, including direct knowledge of semiconductor manufacturing.
• Established track record of business ownership in sales or marketing role.
• Experience with direct end-customer interaction.
• International business experience.
• Demonstrated ability to be effective across a matrix of departments while optimizing limited resources.
• Strong communication skills and ability to conduct effective presentations under pressure.
• Analytical skills, including ability to draw business conclusions from complex datasets.
• Thrive in a fast-paced, high energy environment.
• Well-organized with attention to detail.
• Hardworking, with ability & desire to work in a team environment.
  
  
  

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com to request accommodation.

Minimum Qualifications

Master's Level Degree or work experience of 4 years , Bachelor's Level Degree or work experience of 5 years

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer