Tier 3 Technical Support Engineer

You will work as a part of Ribbon global Technical Support department and will provide Tier 3 Support for the DevOps team.

Responsibilities

• Being an integral part of the global Tier 3 team - leading in your area of expertise, training others in the team, gaining knowledge in other areas
• Troubleshooting complicated OS/HW escalated from T2/Customers to find the root cause and to provide suggested workarounds and permanent solutions
• Designing and validating cross-platform solutions
• Working closely with R&D to analyze complicated OS and HW issues
• Provide on-site troubleshooting when required
• Take an active part of DevOps areas: Ribbon infrastructure: OS, tools and services.
  
  

• 2+ years' experience in providing technical support – Strong technical troubleshooting and debugging capabilities
• At least 3 years of experience with OS, Linux, Solaris
• Hands-on experience with Databases, such as Oracle SQL, and MongoDB.
• Hands-on experience with containerized environments and microservices; Docker and Kubernetes
• Understand configurations and analyze HW and Virtualization environments.
• Experience with scripting/programming skills with Python/Bash.
• Understanding of network protocols and security – advantage
• High service awareness and experience in working with customers and inter-company relations between all departments
• Willingness to travel abroad (10-20%)
• Ability to work in a fast-paced, agile environment and handle multiple projects simultaneously
• Fluent in English