Salesforce Manager

Who We Are

Zadara’s Cloud Services platform brings award-winning infrastructure technology, including compute, storage, and networking, to where customers need it most". Zadara’s vision is to build and operate the largest global Edge Cloud Network to enable innovative technologies & services that improve the way the world communicates, works, heals, travels and plays. We have a global and diverse workforce that is growing as we expand our customer base. Together as a team we are making an impact on the Edge Cloud market.

Our Zadarian Culture

All Zadarians are finding their edge by living and breathing our core values; All Belonging, Accountable together, Exceptionally focused, Flexible, Trailbreaking, and Zealous.

We believe that good things happen to people and business in a culture of choice. Where diverse and individual needs, wants and wishes are respected and rewarded — where the possibilities are limitless. Here you can, breakout and breakthrough to do your best work.

What Diversity, Equity & Inclusion Mean To Us

We believe in the power of Diversity, Equity, and Inclusion (DEI). Members of our distributed team come from different geographies and cultural backgrounds and we serve a diverse population. Our commitment to DEI helps us design better products and services, and serve our employees, customers, and partners. Our commitment to Diversity, Equity and Inclusion is critical to our vision and to our impact, and helps us boost our perspective, creativity, and growth.

Your role

The Salesforce Manager plays a pivotal role in optimizing the Salesforce CRM system to enhance the productivity and efficiency of the sales and marketing teams. Their work is essential for maintaining accurate data, automating processes, and providing valuable insights for decision-making.

Your day to day

• System Configuration and Customization:
• Customize the Salesforce platform to meet the specific needs of the organization by configuring fields, objects, page layouts, and workflows.
• Create and manage custom reports and dashboards to provide insights and data visualization for sales and marketing teams.
• User Management:
• Create and manage user accounts, profiles, and permission sets.
• Ensure that user access is appropriately restricted and that data security is maintained in line with company policy.
• Data Management:
• Maintain and clean the data within Salesforce, ensuring data accuracy and completeness.
• Import and export data as needed, and manage data backups.
• Automation:
• Create and manage automation processes using workflows, process builder, and custom code (Apex) to streamline sales and marketing operations.
• Implement automation for lead assignment, email alerts, and follow-up processes.
• Integration:
• Integrate Salesforce with other systems and applications to ensure a seamless flow of data and information.
• Manage data synchronization and API connections with third-party tools.
• Training and Support:
• Provide training and support to Salesforce users, helping them understand and use the platform effectively.
• Address user inquiries, troubleshoot issues, and assist in problem resolution.
• System Upgrades and Maintenance:
• Keep the Salesforce platform up-to-date with the latest releases and features.
• Test and deploy new updates and features, ensuring minimal disruption to the users.
• Reporting and Analytics:
• Create and maintain reports and dashboards to track and analyze sales and marketing performance.
• Provide insights and recommendations for improving sales strategies.
• Documentation:
• Document system configurations, customizations, and processes to maintain a record of changes and facilitate knowledge sharing.
• Security and Compliance:
• Ensure that the Salesforce platform complies with data privacy regulations and security standards.
• Implement security measures to protect sensitive customer data.
• Continuous Improvement:
• Stay updated on Salesforce best practices, new features, and industry trends to identify opportunities for process improvements.
• Propose and implement enhancements to increase the platform's efficiency and effectiveness.
• Work with the Global Sales and Marketing teams supporting and ensuring data is fully updated.
  
  

What You Bring

• 5 Years+ of relevant top tier management consulting experience (including Big Four experience) related to sales transformation, sales force effectiveness, sales effectiveness, sales operations, revenue generation, across diverse industries.
• Experience with Customer Buying Patterns, Channel Strategy/Alignment, Sales Model Design Strategy, Sales Force Talent/Skill Building, Sales Performance Management/Incentives, Sales Tools Enablement, Building High Performing Sales Cultures and Sales Analytics/Insights.
• Demonstrated ability to analyze and diagnose the strategy, people, process and technology root causes for client sales performance issues.
• Experience with large transformations that involve front office technology, specifically Microsoft CRM, Salesforce.com, Anaplan and Callidus Cloud.
• Excellent written/verbal communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills.
• Focused and positive attitude to lead growth within your accounts.
• Comfortable working in a fast-paced and dynamic environment.
  
  

Zadara is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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