Rise
- 22/11/2023
- תל אביב - יפו
Description
Rise provides fully programmatic media solutions for publishers that seamlessly integrate with their content and product user experience. With advanced data-powered solutions perfectly adapted to accommodate advertising needs, publishers are enabled to maximize their revenues by getting back control.
Position Summary
We are looking for a Technical Operations Team Leader to join our operations team and lead it. The ideal candidate will manage the operations team members as well as act as a technical escalation point and share the day-to-day workload with the rest of the team. The Technical Operations Team Leader will report to Rise’s VP of Operations. We are looking for a highly technical team leader with proven management experience who will be able to own the operation activity from end to end.
Responsibilities:
- Manage a team of operations managers responsible for the design, implementation, and operation of the company's search activity
- Responsible for team member's professional and personal growth and well-being
- Develop and implement strategies that can improve existing solutions and enhance the company's overall productivity
- Monitor the performance of the search products to ensure smooth operation and fast response times for incidents and escalations
- Prioritize and manage multiple activities simultaneously
- Responsible for team deliveries
- Understand the customer’s business, identify the customer’s pain points, and provide a tailored solution based on the product portfolio to address the customer’s needs
- Research technical issues and identify potential solutions while providing prompt and accurate feedback
- Work alongside product, DevOps, R&D, and business tech leads
- Properly communicate and escalate customers’ requirements and unresolved issues to appropriate internal teams (software developers and product)
- Lead business and operational/technical discussions with external and internal customers
Requirements:
- At least 2 years of experience as an Operations/Technical Support Engineer/Professional Services Team Leader - MUST!
- At least 3-4 years of experience as an Operations/Technical Support Engineer/Professional Services or a similar role - MUST!
- Familiarity with SQL and Excel - MUST!
- Ability to manage and motivate a team of operations managers
- Strong familiarity with website development tools and troubleshooting techniques
- Basic Networking knowledge in the Internet environment (TCP/IP, HTTP, DNS)
- Ability to lead a business discussion with customers while presenting performance trends and business goals
- Strong technical skills with the ability to understand and troubleshoot system and application flows, dive deep into complex problems, and find their root cause
- Interest and orientation in data, metrics, analysis, and trends and applying knowledge of measurement, statistics, and program evaluation
- Strong attention to detail and excellent written and oral communication skills
- Fluent English – written and spoken
Advantages
- Experience in the online advertising industry
- Familiarity with the search AdTech industry
- Software programming or shell script development experience
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