Help Desk Technician (copy)

People come to work at Parallel Wireless because we are building the future of telecom. They stay, because they are challenged and driven by an incredible product and team. We take pride in our commitment to employee development, and our culture fosters an atmosphere of empowerment, trust, respect, and communication. Learn more about our mission, vision and values .

We are looking for an experienced Help Desk Technician to join our global IT team. Our ideal candidates should have a willingness to learn and adopt new systems and applications.

What you'll do:

• Provide level I and II support for a dynamic organization.
• Interface with end users and function as their primary point of contact for networking, hardware, and software issues throughout the life cycle.
• Remediate users' computer issues in an effective, courteous, and expedient manner to ensure maximum productivity of local and remote staff.
• Perform and get approval for routine and non-routine change requests in Active Directory including creating new users.
• Support OSX / IOS / Android devices with MDM software
• Verify and document the resolution of support of all requests in the ticketing system.
• Configure incoming hardware as well as set up workspaces for onsite users.
• Fulfill new requests for hardware dispersals in a timely manner.
  
  

What you should have:

• 3+ years’ experience in a Helpdesk Support role primarily in a Windows Environment utilizing Active Directory.
• 1 -2 years experience supporting OSX / IOS / Android devices.
• Experience supporting a multisite environment with 600+ users.
• Experienced in working with Windows 10
• Experienced with hardware dispersal and refresh campaigns.
• Must have a good command of English in order to provide effective phone, touch, and email support.
• Strong notation skills and attention to detail
• Demonstrated experience in troubleshooting.
• Ability to lift 22 kg
• Must be willing and able to perform effectively in a fast-paced customer-centric environment.
• Ability to quickly learn and adopt new IT Support and Infrastructure software for hardware and user management.
  
  

Nice to Have:

• Advanced experience working with various Windows Server versions
• Relevant Certifications (A+, MCSA, Security+, etc.)
  
  

Education:

• Associates, BA/BS in Information Technology or Computer Science OR commensurate certification and experience.
  
  

Parallel Wireless is the leading U.S.-based company challenging the world’s legacy vendors with the industry’s only unified ALL G (5G/4G/3G/2G) software-enabled OpenRAN solutions. Its cloud-native OpenRAN and network architectures redefine network economics for global mobile operators in both coverage and capacity deployments, while also paving the way to 5G. Through open collaboration with the OpenRAN ecosystem partners, Parallel Wireless has created the world’s first and largest fully-compliant OpenRAN ecosystem that is capable of delivering next generation wireless infrastructure at a dramatically lower cost, ensuring more equal access to 5G across the globe. The company’s OpenRAN portfolio is designed to help customers modernize their networks, reduce deployment costs and complexity, increase operational efficiency, enable interoperability, find new revenue streams, and start deploying multi-vendor 5G networks today. The company’s customers include over 60 global mobile operators, as well as private and public industries and governments that use their software-defined network portfolio to reimagine their networks. Parallel Wireless's innovation and excellence in multi-technology, open virtualized RAN solutions have been recognized with 65+ industry awards. Please visit www.parallelwireless.com for more information.

Parallel Wireless embraces diversity and equality of opportunity. We are committed to building inclusive and diverse teams representing all backgrounds, with a wide range of perspectives, and empowering industry-leading skills. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

Parallel Wireless does not accept unsolicited resumes or applications from agencies or individuals. Please do not forward resumes to our jobs alias, Parallel Wireless employees or any other company location. Parallel Wireless is not responsible for any fees related to unsolicited resumes/applications.