Parallel Wireless
- 11/10/2023
- מיקום לא צוין
People come to work at Parallel Wireless because we are building the future of telecom. They stay, because they are challenged and driven by an incredible product and team. We take pride in our commitment to employee development, and our culture fosters an atmosphere of empowerment, trust, respect, and communication. Learn more about our mission, vision and values .
We are looking for an experienced Help Desk Technician to join our global IT team. Our ideal candidates should have a willingness to learn and adopt new systems and applications.
What you'll do:
- Provide level I and II support for a dynamic organization.
- Interface with end users and function as their primary point of contact for networking, hardware, and software issues throughout the life cycle.
- Remediate users' computer issues in an effective, courteous, and expedient manner to ensure maximum productivity of local and remote staff.
- Perform and get approval for routine and non-routine change requests in Active Directory including creating new users.
- Support OSX / IOS / Android devices with MDM software
- Verify and document the resolution of support of all requests in the ticketing system.
- Configure incoming hardware as well as set up workspaces for onsite users.
- Fulfill new requests for hardware dispersals in a timely manner.
- 3+ years’ experience in a Helpdesk Support role primarily in a Windows Environment utilizing Active Directory.
- 1 -2 years experience supporting OSX / IOS / Android devices.
- Experience supporting a multisite environment with 600+ users.
- Experienced in working with Windows 10
- Experienced with hardware dispersal and refresh campaigns.
- Must have a good command of English in order to provide effective phone, touch, and email support.
- Strong notation skills and attention to detail
- Demonstrated experience in troubleshooting.
- Ability to lift 22 kg
- Must be willing and able to perform effectively in a fast-paced customer-centric environment.
- Ability to quickly learn and adopt new IT Support and Infrastructure software for hardware and user management.
- Advanced experience working with various Windows Server versions
- Relevant Certifications (A+, MCSA, Security+, etc.)
- Associates, BA/BS in Information Technology or Computer Science OR commensurate certification and experience.
Parallel Wireless embraces diversity and equality of opportunity. We are committed to building inclusive and diverse teams representing all backgrounds, with a wide range of perspectives, and empowering industry-leading skills. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
Parallel Wireless does not accept unsolicited resumes or applications from agencies or individuals. Please do not forward resumes to our jobs alias, Parallel Wireless employees or any other company location. Parallel Wireless is not responsible for any fees related to unsolicited resumes/applications.
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