Customer success Manager - Education

OrCam Technologies is pioneering a new era of personal AI. From wearable assistive tech for

the visually impaired to hand-held devices helping students of all ages read, we believe in

making products that can improve peoples’ lives today.

By building the most advanced AI tech out there, we create

award-winning solutions.

Joining OrCam means becoming part of a diverse team of skilled, creative, and driven professionals who enjoy putting their brilliant minds together to overcome meaningful challenges.

Responsibilities:

• Building a new work methodology and better infrastructure for different departments.
• Analyzing the DATA that comes from the field and comparing it to the department target. Improving your team performance and measuring the success of the teams.
• Lead, develop, and think outside the box to find the most creative ideas and solutions.
• Manage big teams and managers and ensure continuity between the departments.
• Identify problems related to information systems and think outside the box to find the most creative ideas and solutions.

Requirements

• 4+ years of experience in Customer Service or Tech Support.
• 2+ years of proven in managing a customer success team.
• Experience selling SAAS analytics platforms. Native Level English – additional languages a plus
• Strong orientation for DATA and Strong orientation in information systems such as - CRM and SALESFORCE.
• Strong strategic planning and project management skills with a demonstrated ability to prioritize time and tasks quickly and effectively.
• Strong team player, self-starter, and thrives in a multi-tasking environment.
• Good communication skills.
• Availability to work flexible hours.