Tier 3 - Support Engineer

Our Technology:

Comeet is a collaborative recruiting SaaS platform for a modern business world that is rapidly integrating other collaborative tools like Google Drive, Asana, Slack, Dropbox and Box.

Easily deployed into almost any organization, Comeet replaces legacy applicant tracking systems, and spreadsheets. Everything needed to find candidates, reduce the pool to a short list, and identify and hire the best is integrated. Tasks are automated, everyone and everything are coordinated and scheduled, and nothing and no one falls through the cracks. Our customers love the system.

Who we are looking for:

The most important requirement is that you care about the experience of others. You're the type of person that would go above and beyond to resolve client issues. Friendliness and patience are necessary personality traits. You are confident with yourself and you can stay calm when customers are upset.

You will also need to be able to independently organize and prioritize tasks and schedules. You are a driven person, no one needs to push you to excel, it’s just who you are. This isn’t a fit for anyone who’s OK with things falling through the cracks.

Responsibilities:

• Take end-to-end ownership of complex technical issues and collaborate with other teammates
• Perform advanced troubleshooting including log analysis and research on escalated issues
• Identify root causes and scenarios and propose test cases
• Create, prioritize, and monitor comprehensive escalated tickets for the development team to work through and resolve
• Partner closely with cross-departmental teams to share client feedback, escalate urgent issues, and contribute to wider team/company project plans
• Monitor the customer's production environments constantly, identify technical issues before the customer notices it, and strive to fix them
• Keep detailed documentation of actions, findings and step-by-step troubleshooting guides
  
  

• 5 years of experience in technical support in SaaS company - Must
• Excellent analytical and problem-solving skills
• Ability to learn new technologies quickly & detail oriented
• Experience working with Product, QA and Development teams
• Experience with 3rd-party integrations and REST API
• Product/QA/Engineering background - Advantage
• Familiarity with Python, HTML, CSS, JS, SQL - Advantage
• Experience with performance monitoring software - Advantage
• Experience with G-Suite, Azure, Okta SSO - Advantage