Job Description

Join a winning, innovation-driven team that plays an important role in promoting financial inclusion and equal opportunities for all. Remitly Israel (formerly Rewire) is a leading digital financial services provider for immigrants.

At Remitly, we push forward and aim for the stars. We hire top talents and invest in promoting their career by providing opportunities, challenges, and a great work environment that places an important emphasis on work-life balance.

We are looking for a customer support representative who is a highly motivated, talented team member to join our growing team.

If you are a people person, enjoy assisting others, and looking for an opportunity to grow in an amazing start-up company, your place is with us! The position is shift based and includes weekends

Responsibilities

• Working Sunday-Saturday 08:00-17:00, 5 days a week
• Hybrid work environment - both home and office
• Interact with customers & resolve issues
• Multitask between different communication channels
• Provide answers by identifying problems, researching, and guiding the customer through the correct steps
• Improve customer experience, encourage organic growth & creating engagement
• Growth in online communities, and number of active users
  

• Excellent written and verbal communication skills in Chinese - Mandatory
• Experience in customer support
• Excellent communication between customer & department
• Experience in the Payments and Banking industry - Advantage
• Ability to work independently and under pressure
• Proficient in all MS Office products
• Service-oriented person
• Russian speaker - advantage