Data and Customer Operations Specialist

We are looking for a highly responsible Data & Customer Operations Specialist to manage daily platform processes, handle complex data entry, and support our global clients. Because our industry spans multiple time zones, this role requires high availability and the flexibility to monitor and answer urgent emails outside of standard business hours.

Key Responsibilities
• Platform & Process Management: Manage daily operational processes within the system, including accurate data entry and filling out complex regulatory forms.
• Data Control: Monitor system reports, track workflow progress, and proactively resolve data discrepancies or errors.
• Customer Support: Provide professional, timely support to B2B clients via email, and conduct basic product demonstrations/onboarding.
• Edge-Case Handling: Perform manual fallback processing through official portals when automated flows require human intervention.
דרישות התפקיד
What We Are Looking For
• Experience: Proven background in data handling, precise form filling, and managing customer communications (primarily via email/support desks).
• Languages: Professional-level Hebrew and English (both written and spoken) is a MUST.
• Technical Orientation: You don't need to be a programmer, but you must be a technical person who learns new software systems and dashboards quickly and easily.
• Extreme Accountability: Exceptional attention to detail and the dedication to maintain a flexible schedule for high-availability support.
• This position is open to applicants of all ages and genders.

Job Terms
• Hybrid Work Model: 2 days from our office (next to train station), 3 days from home.
• Hours: Flexible working hours, tailored around system needs and non-business hour coverage.
• Compensation: 40 NIS per hour plus a performance-based bonus structure.