Senior/Staff/Lead Tech Writer

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Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We are hiring an GenAI technical writer for the Salesforce Data Cloud product with a special focus on developer documentation.

Come work at a fun, high energy company that values diversity, giving back, innovation, and that can-do attitude! You have a talent for clarifying complex technology and producing clear, concise, and engaging content. You’ll collaborate with engineers, product managers, and designers to create high-quality documentation and user assistance that helps our customers succeed. You're an excellent match if you are self-directed, a problem solver, an excellent communicator, and passionate about technology.

Content Includes

• API and reference documentation for developers
• UI text and in-app user assistance
• Online help and guides
• Solutions and use case documentation
• How-to and onboarding videos
  
  

What We Are Looking For

• 6+ years of experience writing documentation for developer audience, OR equivalent experience writing or testing code and at least 2+ years of writing documentation.
• 2+ years managing complex content projects across multiple content portfolios.
• 2+ years developing and implementing content strategy.
• Strong collaboration skills to partner with engineering stakeholders to identify key customer scenarios and prioritize content.
• Proven ability to write across a spectrum of content types—from deeply technical docs and scenarios to blogs and presentations.
• A strong customer focus with experience writing for engineering audiences.
• Ability to meet tight deadlines with multiple deliverables.
• Ability to adapt and make progress while dealing with ambiguity.
• Great people and communication skills.
• Focus on quality and details.
• Ability to learn new technologies and tools quickly.
• Excellent problem solver.
• Strong team player.
• Customer advocate.
  
  

Bonus If You Have

• Experience with DITA and XML authoring tools such as Oxygen or Arbortext
  
  

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.