Customer Technical Support

Company Description

Comda is a leading company in the field of Information security and network solutions.

The company was founded in 1985 and has a work force of more than 130 employees and its headquarters is located in Qiryat Atidim (Tel Aviv).

Comda holds two subsidiary companies:

Comsign : the Israeli certification

Authority for certified digital signatures.

Comsigntrust : A leader in Automated Signature systems.

Job Description

We are looking for a customer support specialist to assist our customers with technical problems when using our products and services.

Customer support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Requirements

Experience as a customer support specialist or similar CS role

Familiarity with our industry is a plus

Experience using help desk software and remote support tools

Excellent communication and problem-solving skills

Multi-tasking abilities

Patience when handling tough cases

Relevant diploma - an advantage