Customer Support

Company Description:

Roboteam is a leading defense robotics company dedicated to innovation and real-world impact. We develop advanced robotic technologies that enhance national security and save lives on the battlefield. Combining a dynamic startup environment with a mission-driven approach, we foster teamwork and contribute to global safety. We are seeking a skilled and mission-driven Customer Support to join our customer-facing technical team. This role is critical to ensuring the operational excellence of our robotic systems in the field and providing unmatched support to our global defense partners.

Key Responsibilities:

Execute on-site installation, training, and maintenance of robotic systems.
Troubleshoot and resolve hardware and software issues under field conditions.
Conduct system testing, calibration, and configuration.
Provide user training and operational support for deployed units.
Maintain clear service documentation and technical reporting.
Support product evaluations, demos, and customer field trials.
Act as a technical liaison between customers and engineering teams.
Build long-term trust with end-users and military stakeholders.

Qualifications:

2+ years in technical field support, preferably in defense or robotics.
Proven troubleshooting skills with complex electromechanical systems.
Capable of operating independently in high-pressure environments.
Strong technical comprehension and ability to interpret specifications.
Excellent communication and interpersonal skills.
2+ years in technical field support, preferably in defense or robotics
Familiarity with military UGV, UAV, and remotely operated systems (preferred).
Fluency in English; additional languages are a plus.