Customer Success Representative

Agilite, a rapidly-growing defense equipment business is looking for a talented Customer Service Coordinator to play a key role in its E-Commerce order fulfillment process.

The correct candidate is an energetic, tech-savvy and very responsible rising star who is passionate about the supply chain challenges of a modernl business that is growing rapidly. Somebody who is caring and can make sure our valued customers get their orders fast, easily and who can problem-solve, on-the-go, to ensure a great customer experience.

Responsibilities Include:

- Respond to customer inquiries and provide timely and accurate information regarding orders, product details, shipping, returns, and other related topics

- Managing the order fulfillment process including order entry, administration, and shipping.

- Constantly improving procedures so that warehouses can work independently and process orders efficiently.

- Being in touch with our B2C clients regarding their orders, answering any questions they may have and solving any shipping or return issues that arise.

- Maintain ERP system reliability religiously.

- Communication with our fulfilment centers and shipping providers on a daily basis.

Position Requirements:

- Mother tongue level Spoken & Written English

- Basic level of Hebrew. Additional languages an advantage

- Minimum of 2yrs experience in a supply chain, e-commerce, logistics or customer service role.

- Exceptional Microsoft Office (Excel) skills preferred.

- Experience with WMS (warehouse management systems), ERP systems such as SAP Business, Katana, and Shopify e-commerce platform strongly preferred.

- Must be an out-of-the box problem solver who wants to shine in a small, rapidly growing business.

- Passionate about tactical gear-preferred.

To Apply, Send a copy of your resume to [email protected]

www.agilitegear.com