IT Support Engineer

Chips Talk, We Listen
proteanTecs is a?game-changing startup?that's giving advanced electronics the power to?report on their own health. In a digital world built for autonomous driving, cloud computing, and AI, we depend on computing systems daily. But how can we guarantee their safety, reliability and functionality? proteanTecs is the?first-ever?company?to provide visibility into next-gen chips while they are operating, based on the power of?on-chip monitoring, machine learning, and data analytics.

Here at proteanTecs, you'll be part of a team that's?unlocking deep insights?to make electronics more?reliable, efficient, and high-quality. We're trusted by industry leaders in data centers, automotive, communications, and consumer devices – we work with the world's largest and most notable companies in tech.
proteanTecs is looking for a IT Help Desk Support to join the ride as we spearhead the next revolution in electronics!
Helpdesk Support

Respond to user queries via helpdesk ticketing system, email, in person, and remote access tools.
Provide first- and second-line technical support for hardware, software, and network issues.
Diagnose and troubleshoot incidents and service requests, escalating as necessary.
Follow standard operating procedures for incident response, documentation, and escalation.
Administer and maintain helpdesk/ticketing software, ensuring accurate records of all requests and resolutions.
Develop and deliver end-user training sessions and create supporting materials.
Write and update user guides, FAQ documents, and training manuals.
User Lifecycle Management

Onboarding and Offboarding:
Provision accounts, devices, and necessary access rights for new users.
Offboard departing users, including revoking access, collecting equipment, and archiving data.
Maintain and periodically review user accounts and permission groups to ensure compliance and security.
Endpoint Management

Provision and manage company devices (Windows, Mac, mobile), ensuring compliance with security policies.
Support device lifecycle management: setup, maintenance, asset tracking, and decommissioning.
Asset Management: Track and manage IT assets, licenses, and inventory.
דרישות התפקיד
Professional certification (such as MCSA, Azure/Microsoft 365 administrator)
Strong familiarity with Windows, Linux, and macOS operating systems
Experience in both remote and in-person end-user support
Experience with Endpoint Management systems (Microsoft Intune, Jamf)
Experience with Microsoft 365, Active Directory, and Entra ID (Azure AD)
Strong customer service orientation and interpersonal communication skills
Ability to work effectively under pressure
Excellent technical problem-solving skills
Quick thinking and adaptability
Self-learning ability and discipline