Technical Support Specialist

Description

HiredScore is the leading provider of Talent Orchestration technology. HiredScore’s artificial intelligence, automation, and deep integrations empower the largest and most innovative companies in the world to safely and transparently drive critical business outcomes in recruitment productivity, diversity hiring, internal mobility, and total talent management. HiredScore’s proprietary technology provides compliant-by-design AI that seamlessly connects to data and systems to power the shift to proactive and fair HR decisions. HiredScore is live in 150 countries and available in 70 languages.

The Support Tier 1 team works in shifts to provide 24x7 to HiredScore clients.

In this position, you will be required to work 5 shifts per week on a 24/7 schedule.

Roles & Responsibilities

• Provide HiredScore customers with technical support in the post-implementation processes, and ongoing daily operations
• Work closely with R&D and Customer Success to collaboratively fix core product issues
• Work in shifts to accommodate client hours and needs
• Respond promptly to customer inquiries
• Provide the Product team with customers’ feedback to help identify potential new features and common issues
• Provide technical feedback to R&D teams regarding performance and scale
• Work closely with the Customer Success and Implementation Teams in order to accommodate customer needs, and identify solutions to reduce costs
• Establish best practices in internal and external documentation, sharing feature requests and effective workarounds with other team members
• Assist the Sales team with technical questions in the pre-sale process
  
  

• 1-2 years of experience in a similar role.
• Excellent verbal and written communication skills in English.
• Proven technical skills such as working with databases (Such as MongoDB, NoSQL, or similar) or Basic coding skills.
• Passion for being a part of a fast-growing environment.
• Familiarity with ticket and knowledge management tools such as JIRA/ Intercom/ CRM, Confluence, etc).
• Detail-oriented & hard-working, team-player.
• Service-oriented and willing to provide the best service to our clients.
• Excellent communication and problem-solving skills.
• Great multi-tasking abilities.
  
  

• Experience in a startup environments
• Experience with visualization tools (such as Grafana, Kibana, etc.)
• Experience working in NOC (Monitoring roles) and performing deep technical investigations