Client Service Associate

Job Description SummaryFor over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and a desire to deliver impactful solutions to our clients and investing partners. As our global firm grows, we continue to add individuals who seek a collaborative, open-door culture that values diversity and innovative thinking.In our collegial environment that’s marked by low turnover and high energy, you’ll be inspired to grow and thrive. Here, you will be encouraged to build on your strengths and acquire new skills and experiences.We are committed to fostering an environment of inclusion that promotes mutual respect among all employees. Understanding and valuing these differences optimizes the potential of both the individual and the firmHarbourVest is an equal opportunity employer.HarbourVest is seeking a Client Service Associate to join our Client Service team and be based in our Tel Aviv office. This role will work closely with Account Managers and across HarbourVest functional teams to handle a broad range of incoming requests from clients.This position will be a hybrid work arrangement.The ideal candidate is someone who is:

• Committed to providing a high level of service to clients and internal partners
• Able to work independently whilst also being a great teammate!
• Flourishes in a fast-paced and continually evolving environment
• Detail oriented and deadline driven
• Enjoys working with people across functions and geographies

• Play an integral role in managing client relationships by listening, understanding, and appropriately responding to client needs
• Partnering with Account Managers to support client engagement and establish clear communication channels
• Draw from expansive knowledge and understanding of HarbourVest systems to prioritise incoming requests and deliver accurate and timely responses
• Assist Account Manager(s) with existing client engagements by providing insight to daily activities and raising potential areas of concern to assist with ongoing client meetings and conversations
• Think and act quickly, analytically, and creatively to determine solutions for client needs
• Participate in internal projects impacting the team
• Work as an adaptable team player who proactively assists with workload rebalancing and high-priority items, and collaborates with colleagues in other regions

• Highly motivated, organised and detail oriented
• Excellent communication skills, both written and verbal in English and Hebrew
• Familiarity with investment concepts
• Strong project and time management skills
• Bias for action and continual improvement
• Adaptable to confidently respond to unexpected work flow

• Bachelor’s degree or equivalent with strong academic credentials

• 3-5 Years of client service or operations experience. Investment management or financial services preferred.