Job Description

At JP Morgan, we are committed to maintaining the highest standards of compliance and client service. As a Client Service Associate in our Corporate Investment Bank's Know Your Customer (KYC) team, you will play a pivotal role in safeguarding our bank's reputation and financial assets. This is your opportunity to contribute to a world-class onboarding experience and be part of a team that values excellence, diversity, and inclusivity.

As a Client Service Associate you will be the single point of contact and subject matter expert for onboarding new customers and managing KYC records renewals. Aligned with a designated Front Office team, you will facilitate KYC execution across all teams, ensuring an exceptional client onboarding experience. Your role requires building strong relationships with internal and external customers, managing expectations, and providing timely updates on onboarding progress.

Job Responsibilities

• Manage the KYC book of work for your designated Front Office sub-Line of Business, prioritizing active requests and providing status updates.
• Build and develop strong partnerships, identifying challenges and eliminating roadblocks with all internal partners.
• Work with Front Office teams to obtain necessary supporting evidence for KYC due diligence.
• Ensure all client information is accurate, complete, and compliant with regulatory requirements.
• Coordinate case prioritization, capacity planning, and assignment with back office teams.
• Stay updated on process changes, regulatory changes, and communicate impacts to business partners.
• Manage personal workload and priorities, escalating key risks/issues to management as needed.
• Identify and execute process improvements, providing guidance on key process and technology initiatives.
• Serve as a role model to peers, driving training and sharing of best practices.
  
  

Required Qualifications, Capabilities, And Skills

• Strong written and oral communication skills with experience in conflict resolution.
• Resilient interpersonal skills, with the ability to influence and negotiate effectively with business partners and senior managers.
• Client-focused with a strong controls mindset.
• Hands-on approach with attention to detail and strong organizational skills.
• Full proficiency in English and Hebrew.
• Proactive and flexible approach to workload and team targets.
• Effective time management and organizational skills for maximum productivity.
  
  

Preferred Qualifications, Capabilities, And Skills

• Working knowledge of KYC/Compliance/AML standards.
• Sound understanding of the Financial Industry.
• Knowledge of multiple client types and legal structures.
  
  

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.