Customer Success Manager

Customer Success Manager – Panda Trading Systems (PandaTS)

PandaTS, a leading provider of high-performance technology for the online financial trading industry, is looking for a Customer Success Manager to join our growing team.

What You’ll Do
• Act as the main point of contact for assigned clients
• Guide customers from post-sale onboarding to full adoption of Panda products
• Understand client needs and translate them into actionable tasks for internal teams
• Balance business needs with customer expectations to drive long-term satisfaction
• Optimize client performance and ensure successful product usage
• Identify opportunities for revenue growth within existing accounts

Come Work With Us
At PandaTS we offer a wide range of benefits, including
Annual company's vacation abroad to all employees.
We offer an attractive study fund (Keren Hishtalmut)
Manager insurance
Employee Training - professional courses and conferences.
Lunch fees (Cibus)
Extra days off
Holidays gifts and bonuses
Birthday gifts for you and your kids.
Company parties (Summer party, Purim party, and more)
Flexible hours for excellent work-life balance.
Weekly happy hours with great food and beverage.
Young and cool environment, pool tables, and ping pong
Small gym
6 minutes walk from "Haifa Bat Galim" train station.
stability Panadts has more than 15 years of experience in the market
דרישות התפקיד
What We’re Looking For
• 2–3 years of experience as a B2B Customer Success Manager or Project Manager – must
• Experience in fintech – advantage
• Proven ability to manage multiple projects simultaneously
• Bachelor’s degree in Economics/Business – advantage
• Experience in the online Forex or Gaming industry – advantage
• Understanding of development lifecycles
• Experience working with international clients
• Excellent analytical and communication skills
• Detail-oriented, organized, proactive, and a strong team player
• Ability to work effectively with both business and engineering teams
• Fluent English (spoken and written)