Account Manager

Tower’s representative to the customer, and our customer’s advocate in the company, from NPI to EOL, including mask making, proto’s, production, delivery, PCN, RMA, and FA.
• Act, along with COM, as THE FAB interface for all customer matters.
• Manage prototype activities: T/O, NPF, proto run, PSM, PSR, SWR’s, etc.
• Ensure that product yield expectations and targets are set; facilitate activities for yield and quality enhancement.
• Facilitate technical support during production: Corner, MRB, Test, Yield analysis, reliability issues.
• Represent the customer and their interests for internal decision making processes, including MRB, CCB, and PCN.
• Primary focal point for customer help tickets.
• Owner of customer feedback processes, including QBR’s, scorecards, site visits; proactively drive action items leading to customer delight.
• Professionally represent Tower and our goals in all customer matters.
דרישות התפקיד
• BSc\MSc in engineering – Must
• Post or current SH experience in Tower – Advantage
• Degree in electrical\material\chemical engineering – Advantage
• 5 years of engineering experience in Semiconductor – Big advantage
• Experience in working with global customers – Advantage
• Fluent English – writing and speaking
• Excellent communication skills
• Excellent negotiation skills, both internal and external
• Strong program management skills
• Willing to work in non-conventional hours