Customer Support Specialist

About RESTIGO

RESTIGO is a SaaS platform helping restaurants and hospitality businesses improve operational efficiency, control food and labor costs, and make smarter decisions through real-time data and automation.

We’re looking for a Customer Support Specialist to join our team and become a key point of contact for our customers.

What You’ll Do

As a Customer Support Specialist, you’ll provide professional and efficient support to RESTIGO customers via phone, email, and chat. You’ll help customers use the platform effectively, troubleshoot technical and operational issues, and make sure every issue is followed through to resolution.

You’ll manage and document customer requests in our support system, identify recurring issues, escalate technical cases when necessary, and work closely with our Product, Development, and Operations teams.

Requirements

• Previous experience in Customer Support, Technical Support, Help Desk, or a similar customer-facing role.
• Strong communication and interpersonal skills.
• Technical orientation and the ability to quickly learn and understand software systems.
• Ability to troubleshoot problems, investigate issues, and guide customers clearly toward a solution.
• Strong organizational skills and ability to manage multiple customer requests simultaneously.
• High level of responsibility, independence, and attention to detail.
• Comfortable working in a fast-paced environment.
• Experience working with CRM, ticketing, or support systems – an advantage.
• Experience with SaaS products – an advantage.
• Experience in the restaurant, hospitality, POS, or restaurant-tech industry – a strong advantage.
• Hebrew – native or fluent.
• Good English.
• Full-time, on-site position in Petah Tikva.